Salesforce and SAP Unveil Advanced AI Platforms to Revolutionize Business Operations
Salesforce and SAP launch innovative AI platforms featuring intelligent agents and role-specific assistants to boost business efficiency and handle uncertainties.
- • Salesforce launched Agentforce 360 to build AI customer service agents with tools like Agent Script and Agentforce Voice.
- • SAP introduced role-specific Joule AI assistants and Supply Chain Orchestration to manage risks and improve efficiency.
- • Salesforce's platform integrates with cloud telephony and corporate messengers for seamless AI-human interaction.
- • SAP emphasizes human-AI collaboration and transparent AI integration to navigate economic volatility effectively.
Key details
Leading enterprise software providers Salesforce and SAP have introduced new AI-driven platforms aimed at enhancing business operations and addressing modern business challenges. Salesforce revealed its Agentforce 360 platform at the Dreamforce event in San Francisco, designed to build AI agents for customer service across prototype to production stages. Key features include Agent Script, a scripting language for detailed AI behavior control, and Agentforce Voice, enabling AI agents to interact via phone with realistic voice output. The platform also offers a low-code Agentforce Builder using natural language instructions, Intelligent Context for understanding unstructured data, and Agentforce IT Service to automate IT support via corporate messengers like Slack and Microsoft Teams. Salesforce plans to launch its voice and IT service offerings in October 2025, with other components entering beta later that year (Source: 99087).
Meanwhile, SAP introduced new Business-AI innovations at SAP Connect in Las Vegas, focusing on helping businesses navigate uncertain times. Muhammad Alam of SAP's Executive Board emphasized integrating AI, data, and applications within the SAP Business Suite for transparency and efficiency. New products include SAP Supply Chain Orchestration, an AI-native tool analyzing real-time data to manage risks like a GPS for supply chains, and an AI-powered update to SAP Ariba, the industry’s first AI-native source-to-pay solution. SAP also unveiled role-specific Joule AI assistants to improve workforce productivity. CFO Dominik Asam highlighted AI as a cockpit tool providing actionable recommendations to manage complex economic conditions. SAP stressed the human-AI partnership approach, focusing on enhancing workforce development and customer value delivery (Source: 99091).